Troubleshooting

What should I do if I'm having technical issues on the app?

Technical issues may include:

• error message

• page not loading

• can’t move to the next step of the application

• OTP not working

If you are experiencing technical issues on the Ma Earth platform, please try the following solutions:

1. Reload the page and try again

2. Log out and log back in to your account and try again

3. Try to complete the steps in a different browser

4. Try to complete the steps on a different device

If these troubleshooting options don't work, please reach out to us through our contact form, and we will assist you.

When reporting an error, it is helpful to include information about your browser and device type, as well as screenshots of any error messages or the page you are on, so our team can identify the issue more quickly.